Legal
The terms on which we provide membership, casks, bottlings, tastings and bottle orders, and how we handle your personal data.
Pending legal review. This text is the intended position and is with our advisers. Some clauses describe services not yet live — membership tiers, bottle orders and the Cask Exchange are planned rather than available today.
These terms and conditions govern your use of the BitCask website and the services we provide, including membership, cask ownership, bespoke bottlings, private tastings and bottle orders. By using this website you accept these terms.
BitCask, 75 Maude Road, #04-01, 208352, Singapore. hello@bit-cask.com | bit-cask.com
This website concerns alcoholic products. You may only use it, place an order or hold a cask if you are of legal drinking age in your country of residence. We ask you to confirm this on arrival and again before any purchase, and we may ask for proof of age at any time.
Membership of The BitCask Club is free to join and may be held on a private or corporate basis. Tiers are earned through qualifying activity and the benefits attached to each tier may change with reasonable notice. Membership is personal to you and may not be transferred without our written consent.
Casks are sold as physical goods held in a bonded warehouse in Scotland. Ownership is evidenced by a delivery order or equivalent warehouse documentation issued in your name. Storage and insurance are arranged on your behalf and charged as set out in your cask agreement.
Whisky casks are an unregulated asset. Values can fall as well as rise, past performance is not a guide to future performance, and nothing on this website is investment, tax or legal advice.
All orders are subject to availability and to our acceptance. Prices are shown in pounds sterling and exclude duty, taxes and delivery unless stated. Where an outturn sells out or a price is listed in error we may cancel the order and refund you in full.
Payment, duty and delivery arrangements are confirmed by your cask manager before an order is dispatched. Title passes on receipt of full payment. Delivery timescales are estimates and may be affected by customs, excise and carrier delays.
You may cancel an undelivered bottle order at any time before dispatch for a full refund. Bespoke bottlings, engraved or personalised items and casks held under a signed cask agreement are made or acquired to your instruction and cannot be cancelled once work or purchase has begun, except where the goods are faulty or not as described.
Tastings are booked subject to availability and confirmed in writing. Guests must be of legal drinking age. Cancellations inside seven days of the event may be charged in whole or in part to cover committed costs.
All content on this website, including text, imagery, data and the BitCask name and marks, belongs to BitCask or its licensors and may not be copied or reused commercially without our written consent. You agree not to misuse the website, attempt to gain unauthorised access, or scrape our data.
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability in connection with any service is limited to the sums you have paid us for that service, and we are not liable for loss of profit, loss of value or other indirect loss.
We may update these terms from time to time; the version published on this page applies to your use of the website. These terms are governed by the laws of Singapore and the courts of Singapore have exclusive jurisdiction, without affecting any consumer rights you hold locally.
BitCask (“we”, “us”, “our”) provides whisky cask investment, bespoke bottlings, private tastings and related membership services. We are the data controller for the personal data described in this policy.
Contact: hello@bit-cask.com | bit-cask.com | 75 Maude Road, #04-01, 208352, Singapore
Information you give us: name, email address, telephone number, postal and delivery address, date of birth or age confirmation, membership details, investment profile answers (objectives, horizon, budget, flavour preferences), enquiry and tasting requests, bespoke bottling instructions, and correspondence with your cask manager.
Information we generate: your membership tier and points balance, cask and bottle holdings, transaction and valuation history, and records of tastings and events you attend.
Information collected automatically: IP address, device and browser type, pages viewed, referring pages and approximate location, gathered through cookies and similar technologies.
We do not knowingly collect data from anyone below the legal drinking age in their country of residence.
To create and administer your account, membership tier and points; to source, purchase, store, insure, revalue, bottle and sell casks on your instruction; to fulfil bottle orders and deliveries; to arrange tastings and events; to answer enquiries and provide personalised cask guidance; to send The Whisky Times and offers where you have chosen to receive them; to meet legal, tax, duty, anti-money-laundering and age-verification obligations; and to secure, maintain and improve our website.
Where the UK GDPR, EU GDPR or Singapore's Personal Data Protection Act applies, we rely on: performance of a contract (ownership, purchases, membership); legitimate interests (service improvement, fraud prevention, client care); consent (marketing communications and non-essential cookies); and legal obligation (duty, tax, record-keeping and age verification).
We share personal data only as needed with: bonded warehouse operators, insurers and brokers; bottling, labelling, logistics and delivery partners; payment processors; auction houses and verified buyers where you instruct a sale; professional advisers and auditors; and technology providers that host our website, database and email systems.
We never sell your personal data. Where partners are located outside your country, transfers are made under appropriate safeguards such as standard contractual clauses.
Valuations, holdings and movement data shown in the Cask Exchange are visible only to the account holder. Aggregated, anonymised market data may be used to publish index-level information that cannot identify you or your holdings.
The Whisky Times is our weekly mailer covering whisky facts, cask offers, BitCask news and events. You may unsubscribe at any time using the link in any email or by writing to hello@bit-cask.com. Unsubscribing does not affect service messages about your account, casks or orders.
We use strictly necessary cookies to keep you signed in, hold your basket and remember your age confirmation. Functional, analytics and marketing cookies are set only with your consent, which you may give, change or withdraw at any time through our cookie settings.
Age confirmation: if you choose “Remember me on this device” when confirming your age, we store that preference in your browser so we do not ask again on this device. It holds no personal data, it is not shared with anyone, and clearing your browser storage removes it.
When our cookie notice appears, all optional categories are shown as selected. Choosing Accept all, Reject all, Save preferences, Close, or following the link to this page saves the settings displayed at that moment. Those settings are then remembered on your device and the notice will not appear again, so to change them you can open the Cookies link in the footer of any page at any time.
We keep account, ownership, bottling and transaction records for as long as you hold an account and thereafter for the period required by tax, duty and accounting law. Enquiry and marketing records are kept for up to three years from your last interaction unless you ask us to erase them sooner.
Access to personal data is restricted to staff and partners who need it. Data is held on access-controlled, encrypted infrastructure with row-level access rules on our database, and payments are processed by PCI-compliant providers. No transmission over the internet can be guaranteed fully secure.
Subject to local law you may request access to, correction of, or erasure of your personal data; object to or restrict processing; withdraw consent; request portability; and complain to your local data protection authority. Write to hello@bit-cask.com and we will respond within the statutory period.
We may update this policy from time to time. Material changes will be notified by email or through a notice on this website.
hello@bit-cask.com | bit-cask.com | 75 Maude Road, #04-01, 208352, Singapore
